Frequently Asked Questions

Find answers to common questions about BiltyTrans

How secure is my data with BiltyTrans?

We take data security very seriously. All data is encrypted both in transit and at rest using industry-standard AES-256 encryption. We perform regular security audits, penetration testing, and maintain SOC 2 compliance. Your data is backed up daily and stored in secure, redundant data centers.

Can I import my existing client and billing data?

Yes, we provide multiple options for data import:

  • Excel/CSV import for client data, vehicle information, and historical records
  • API integration for automated data transfer
  • Assisted migration for complex or large datasets
  • Direct database migration for enterprise customers
Our support team can assist with any migration needs.

What payment methods do you support for invoice payments?

BiltyTrans supports multiple payment methods through our client portal:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Bank Transfers (ACH, Wire Transfer)
  • Digital Wallets (PayPal, Apple Pay, Google Pay)
  • Check payments with automated tracking
  • Integration with popular payment gateways

Is there a mobile app available?

Our web application is fully responsive and works perfectly on all mobile devices. We also offer native mobile apps:

  • iOS App available on the App Store
  • Android App available on Google Play
  • All features available on mobile
  • Offline capability for field staff
  • Push notifications for important updates

How does the client portal work?

The client portal provides your customers with:

  • View and download invoices and receipts
  • Real-time shipment tracking with GPS integration
  • Online payment processing
  • Access to historical records and statements
  • Direct messaging with your team
  • Customizable branding with your logo and colors
You control what each client can see and access.

What kind of support do you offer?

We offer comprehensive support:

  • Email support with 24-hour response time
  • Live chat support during business hours
  • Phone support for enterprise customers
  • Video tutorials and documentation
  • Onboarding and training sessions
  • 24/7 emergency support for critical issues

Can I customize invoices with my branding?

Yes, BiltyTrans offers complete invoice customization:

  • Add your logo, company colors, and branding
  • Custom invoice templates
  • Multiple layout options
  • Custom fields and sections
  • Multiple language support
  • Currency customization

Does BiltyTrans integrate with other software?

Yes, we offer integrations with:

  • Accounting software (QuickBooks, Xero, Sage)
  • GPS tracking systems
  • CRM systems
  • Email marketing platforms
  • Payment gateways
  • Custom API integration available